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Home > F A Q

F A Q

GOGOKICKS (FAQs)
  • When will my order be shipped?
      We normally require 1 business day to process and ship orders. During the holidays, we require 1-2 business days to process and ship orders.
  • When will my order arrive (Domestic)?
      We estimate most domestic deliveries to take 2-4 business days from shipment, depending on your location from California.
  • When will my order arrive (International)?
      We estimate most international deliveries to take 7-15 business days from shipment, barring any weather-related or customs-related delays.
  • How do I know if a product or size is in stock?
      We do our best to keep our online database updated, so what you see on our website is our current inventory.
  • How do I find my shipping rate (Domestic)?
      We offer complimentary shipping for all U.S. orders.
  • How do I find my shipping rate (International)?
      International shipping charges vary depending on your location and weight of your purchase. If you place all desired items in your cart and select your country, you can click "Run" to see the estimated shipping costs.
  • Can I return my purchase for a refund (Domestic)?
      As long as the item is still in the original condition and you are within our 30-day return policy, we accept all returns for a refund. Please contact us or visit our returns page to begin the return process.
  • Can I return my purchase for a refund (International)?
      As long as the item is still in the original condition and you are within our 30-day return policy, we accept all returns for a refund. Please be advised that, for international orders, the original shipping cost is nonrefundable and the buyer is responsible for any return shipping costs.
  • Can I exchange my purchase for a different size (Domestic)?
      As long as the item is still in the original condition and you are within our 30-day return policy, we will provide you with an exchange as long as we have the new size in stock.
  • Can I exchange my purchase for a different item (Domestic)?
      Unfortunately, we can only provide exchanges to a different size at the moment. You can return your purchase for a refund and place a new order if you would like a different item.
  • Can I exchange my purchase for a different size/item (International)?
      Unfortunately, international orders do not qualify for an exchange. You can return your purchase within the 30-day return policy for a refund and place a new order if you need another size/item.
  • How long does it take to get a refund?
      Most refunds are usually processed within 1-3 business days from your returning package's arrival.
  • How do I know my shoe size?
      You can contact us with your foot's measurement from heel-to-toe in CM and the item number so that we can do our very best to assist you with selecting an appropriate size.
  • How do you keep your prices so low?
      Through exception distribution deals and bulk purchasing, we are able to offer our customers competitive prices.
  • Are your products new?
      Yes, all of the merchandise we have for sale is brand new.
  • Are your products Authentic?
      Yes, all of the merchandise we have for sale is always 100% authentic.
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